Water Revenue Management System

Revenue forms the most important backbone of any utility. Stronger the backbone, more sustainable will be the Utility’s Services. Out of all Utilities, Water Utility is the most important as it caters to the most basic human need, i.e. DRINKING WATER.  

 

Even though the Central and/or State Government provides for about 90%  of the Capital Investment for the establishing and Developing Water Distribution System (including Augmentation to the existing system), it is expected that the  Utility to carries out their  O & M of the Distribution System from the Revenue generated from the water supplied to the population. 

 

It is here that DTK's Water Revenue Management System (WRMS) has an important role to play in Maximization of Revenue and Minimization of Non-Revenue Water.

Main Challenges Conventional Water Billing Systems in India Face:

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Though most of the Water Utilities provide the minimum prescribed water to the population under them, they fail to generate their O&M Expenses for the supplied water. Click below to learn more...

  • Non availability of the Digitized Exhaustive Consumer Data/ Detailed Consumer Profile, etc.

  • Inability & Irregularity in raising of Water Consumption Bills to 100% Consumers.

  • Absence of proper mechanism to measure the quantity supplied by the Utility to its consumers and Quantity of Water Actually Consumed.

  • Presence of Illegal/Un-authorized Connections which are not in the record of the Utility.

  • Physical Leakages in the Distribution Network.

  • Absence of regular updating of billing and payment data, and thus of reconciliation of the amount billed, amount collected and arrears, on regular basis.

  • Manual operations for Meter Reading - which are error prone.

  • Improper head wise accounting of Receipts, Huge unpaid bills, No mechanism to monitor recovery of arrears,

  • Absence of mechanism for Water and Revenue Demand Prediction, Poor Collection Efficiency

  • Absence of A-B-C analysis of Consumers based on Consumption and based on Arrears.

  • Absence of Geo-referenced Consumer Data

  • Inaccuracy in recording of Actual Consumption and hence in calculation of NRW/UFW due to -

    • Un-metered Connections

    • Un-Authorized/Illegal Connections

    • Faulty Meters

    • While Billing, every meter is not read. And out of the read meters, reading reliability is not 100%.

    • 100% Billing is not achieved.

  • No quantitative basis of performance evaluation of the associated manpower.

  • Absence of exhaustive MIS for making informed decisions by the management of the Utility at Micro Level

  • Absence of Water Balance Calculations for Water Distribution System (in three levels – WTP to Reservoirs (Transmission Mains), Reservoirs to DMA Entry And DMA entry to Consumers)

  • No Billing for Water Consumed/Irregular Billing Frequency

  • Fewer options for making payments

  • Unmetered Connections/Illegal Connections

  • Absurd Basis of Billing Water Charges as percentage of House/Property Tax or Area of House/Plot/ No. of Members in the House etc. which does not give true picture of Water Consumption

  • Faulty or Stopped Meters

  • Use of Online Booster Pumps by the Consumers

  • By passing of the Water Meter by Consumers

  • Absence of Data Analysis for Decision Making

  • Absence of Dash-boarding of KPIs of the System

DTK Water Revenue Management System:

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DTK has massive experience of handling and developing huge Water Revenue Management Systems for various Municipal Water Utilities in India. Below are the High-Level Components of DTK's Water RMS Solutions.

Components of Water Revenue Mangement System

Key Components of RMS

DTK Advantage!

Image by mauro mora

2.05 MIL CONSUMERS

  • Billing & Revenue Management of 2.05 Million Consumers

DATA RETRIEVAL IN SECONDS

  • Access to Historic Data and retrieval in few seconds

REGULAR, UN-INTERRUPTED BILLING

  • Regular billing of 100% consumers

CONSUMPTION & PAYMENTS HISTORY

  • Billing and Payment history of a consumer available on a click of mouse.

COMPUTERIZED CASH COUNTERS

  • Around 900+ transaction in 5 Hours operation at Single Bill Payment Collection Counter under peak period.

10,000 CONSUMERS/ MO

  • Billing Frequency – Once in Two Months (Six Bills/ Year)!

  • 10,000 Bulk Consumers billed every month

ARREARS AND CURRENT RECOVERIES

  • Arrears Recovery up from 5% to 20%

  • Current recovery up from 65% to 82%

ZERO CONSUMER COMPLAINTS

  • Consumer Complaints on account of Bill Calculations, Billing Irregularity, Non-Credit of Payment down to ZERO.

WEB-BASED INFORMATION ACCESS

  • Information availability on Web and can be accessed from anywhere.

SAY 'NO' TO MALPRACTICES

  • 100% Re-conciliation of Head wise Payment Received. No scope for Malpractices.

10 MIL+ TRANSACTIONS/ YR

  • Over 10 Million billing transactions per year

  • 9 Million payment transactions per year

REDUCTION IN UN-BILLED CASES

  • Reduction in un-billed cases for a period of over year, from 12% to 3%

INFORMATION TRANSPARENT BILL

  • Easy to comprehend Bill Format/Contents

DEMAND FORECASTING ANALYSIS

  • Consumer Complaints on account of Bill Calculations, Billing Irregularity, Non-Credit of Payment down to ZERO.

NEW CONNECTIONS IN NEXT CYCLES

  • 50,000 New Water Connections added every year and introduced in billing data base from next billing cycle after sanction date