Main Challenges Conventional Water Billing Systems in India Face:

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Though most of the Water Utilities provide the minimum prescribed water to the population under them, they fail to generate their O&M Expenses for the supplied water. Click below to learn more...

• Non availability of the Digitized Exhaustive Consumer Data/ Detailed Consumer Profile, etc.

• Inability & Irregularity in raising of Water Consumption Bills to 100% Consumers.

• Absence of proper mechanism to measure the quantity supplied by the Utility to its consumers and Quantity of Water Actually Consumed.

• Presence of Illegal/Un-authorized Connections which are not in the record of the Utility.

• Physical Leakages in the Distribution Network.

• Absence of regular updating of billing and payment data, and thus of reconciliation of the amount billed, amount collected and arrears, on regular basis.

• Manual operations for Meter Reading - which are error prone.

• Improper head wise accounting of Receipts, Huge unpaid bills, No mechanism to monitor recovery of arrears,

• Absence of mechanism for Water and Revenue Demand Prediction, Poor Collection Efficiency

• Absence of A-B-C analysis of Consumers based on Consumption and based on Arrears.

• Absence of Geo-referenced Consumer Data

• Inaccuracy in recording of Actual Consumption and hence in calculation of NRW/UFW due to -

  • Un-metered Connections

  • Un-Authorized/Illegal Connections

  • Faulty Meters

  • While Billing, every meter is not read. And out of the read meters, reading reliability is not 100%.

  • 100% Billing is not achieved.

• No quantitative basis of performance evaluation of the associated manpower.

• Absence of exhaustive MIS for making informed decisions by the management of the Utility at Micro Level

• Absence of Water Balance Calculations for Water Distribution System (in three levels – WTP to Reservoirs (Transmission Mains), Reservoirs to DMA Entry And DMA entry to Consumers)

• No Billing for Water Consumed/Irregular Billing Frequency

• Fewer options for making payments

• Unmetered Connections/Illegal Connections

• Absurd Basis of Billing Water Charges as percentage of House/Property Tax or Area of House/Plot/ No. of Members in the House etc. which does not give true picture of Water Consumption

• Faulty or Stopped Meters

• Use of Online Booster Pumps by the Consumers

• By passing of the Water Meter by Consumers

• Absence of Data Analysis for Decision Making

• Absence of Dash-boarding of KPIs of the System